Refund policy

Welcome to Powzen Store. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Returns

We offer a free return policy for all eligible items purchased from our store.

You may return your product within 30 days of receiving your order, provided that:

  • The item is unused and in the same condition that you received it
  • The item is in its original packaging
  • Proof of purchase (receipt or order confirmation) is provided

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items damaged due to misuse or improper handling
  • Products missing original packaging or accessories
  • Final sale or clearance items (if applicable)

3. Return Process

To initiate a return, please contact us:

  • Email: contact@powzen.shop
  • Phone: +44 4567 856195
  • Address: 78 Cow Ln, Burnley BB11 1NN, United Kingdom

Once your return request is approved, we will provide instructions on how to send your item back. Return shipping is free within the UK.

4. Refunds

After we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method (credit card)

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or card provider.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@powzen.shop.

6. Shipping

  • Orders are processed within 1 to 7 business days
  • We offer free shipping within the United Kingdom
  • Delivery times may vary depending on your location and external factors

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include photos of the item and packaging so we can resolve the issue quickly.

8. Our Commitment

At Powzen Store, we are committed to sustainability and eco-responsibility. We focus on:

  • Sustainable sourcing
  • Reduced packaging waste
  • Eco-friendly alternatives

We appreciate your support in helping us build a greener future.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

  • Email: contact@powzen.shop
  • Phone: +44 4567 856195
  • Address: 78 Cow Ln, Burnley BB11 1NN, United Kingdom

Thank you for shopping with Powzen Store.